FREQUENTLY ASKED QUESTIONS

FAQ

CANADIAN SHIPPING DEADLINES

Up to end of day, December 23rd we offer FREE local deliveries to Mississauga, and surrounding areas. Some restrictions apply.

  PriorityTM XpresspostTM Flat rate boxTM Regular ParcelTM
Local December 21 December 21 December 21 December 20
Regional December 21 December 21 December 17 December 15
National December 21 December 20 December 13 December 09

Order Processing

Gifts are processed and shipped within 1-2 days. Personalized and handmade items can take up to 10 business days. If multiple items with different processing times are ordered simultaneously, we will hold and ship in one shipment unless otherwise specified.

If an order must ARRIVE by a certain date, we will do our best to make that happen. Please specify this when ordering or send us an email in addition to the order.

Shipping Methods

All gifts ship from Mississauga, Ontario, Canada via our *free/flat rate standard shipping method, Canada Post. These shipping estimates dates are guidelines only. Current global logistic backlogs may affect delivery times. Once your package leaves our hands, we can not guarantee delivery dates.

Canada

Shipping within Canada ranges from 1 – 5 days.

Express services are available; please contact us at info@gftd.ca for a quote.

USA

Shipping US orders range from 5-10 days.

We offer live rates with several carriers. Our site will select the most cost-effective option. Expedited services are available; please contact us for a quote at info@gftd.ca 

International shipments may be subject to extra taxes & duties at the purchaser’s expense.

International

International shipping orders from 5-10 days.

We offer live rates with several carriers. Our site will select the most cost-effective option. Expedited services are available; please contact us for a quote at info@gftd.ca 

International shipments may be subject to extra taxes & duties at the purchaser’s expense.

Shipping to Multiple Addresses

Our site checkout has been configured to allow you to specify your recipients per gift.

Applicable shipping rates will be automatically applied.

How do I know when my order has been shipped?

You will receive an order confirmation with your invoice details when your order has shipped. It will also include shipment tracking details for your reference.

Are invoices or receipts included in the gift shipments?

NO! We never include receipts or invoices with gift orders.

A gift receipt may be requested.

Our gifts are thoughtfully curated and elegantly wrapped. We ensure that every gift leaving us is carefully packaged so that it arrives exactly as it left us, perfect.

Satisfaction Guarantee

If you are not completely satisfied with your purchase, you may return it within 30 days by contacting us at support@gftd.ca. Returned items must be in their original packaging and in sellable condition. 

  • We will initiate an RGA (returned goods authorization) and send you a prepaid shipping label (Canada residents only). 
  • US orders, the return shipping cost will be deducted from your refund.  
  • International orders are not eligible for returns or exchanges.
  • We process refunds on the original payment form. It may take up to 3 weeks to appear on your statement. 
  • Curated gifts, gift sets, personalized gifts, custom gift programs are not eligible for returns or exchanges.
  • All items marked final sale are not refundable or exchangeable.

Damaged in transit?

Please contact us immediately via phone or text at 416.722.7486, or email at info@gftd.ca, so that we can assist you immediately.

Order cancellation policy

Order cancellations will be accepted up until the order has left our building. Cancellations will be subject to a 15% restocking fee.

 

Our website is available 24/7

Office Hours
Monday – Saturday 9 am – 6 pm EST.

Contact Information
Phone/Text 416.722.7486
Email: info@gftd.ca 

PAYMENT OPTIONS

We accept all major credit cards online (Visa, MasterCard & American Express) via Payments by Woocommerce / Stripe Payments.

Google Pay and Apple Pay are also available.

Wedding, event and corporate orders will be issued a Square Invoice. Payments can be made online via credit card.Note, 

All transactions are secure and encrypted. We never store payment information on our site.

Custom Corporate, Wedding or Entertaining orders that include customized products or large order quantities require to pay a 50% deposit.

* Unless specified all pricing is quoted in Canadian Dollars.

NEED TO MAKE AN ADJUSTMENT TO YOUR ORDER?
Need to change your shipping address, or your change the delivery date, or increase or decrease order quantities etc.? Please call or email us immediately with your requirements and we will work with you to make the necessary changes. Once the gift has been shipped, order changes can not be accepted or processed.

Please call, text or email (see below). Please make sure you have your order number available.

Phone/Text : 416.722.7486

Email : info@gftd.ca

Coming Soon

Information coming soon.

Information is currently being updated. Please check back soon.

Become a vendor
Do you have a product that our customers can’t live without?

Does your branding align with ours?

We love to source from local artisans, bakers, innovators and creators; and we would love to hear from you!

Please contact us via email, and include a brief summary of your company, pricing and catalogues/website.

Can’t wait to connect!