FAQs

A: No — we welcome orders of all sizes, from a single gift to large corporate batches. For custom gifting projects, however, some services may have minimums (we’ll let you know during quoting).

A: For ready-to-ship items, we aim to fulfill within 1–3 business days. Custom and branded gifts typically require more time — often 2–4 weeks, depending on complexity, volume, and item availability. Rush/expedited options may be available for an additional fee.

A: We accept major credit cards via Square (Visa, MasterCard), and PayPal. For larger custom orders, we may request a deposit upfront, with balance due prior to shipping.

A: Changes or cancellations may be possible if the order hasn’t yet moved into production or fulfillment. Contact us right away (within 24 hours of placing the order). Once assembly or customization has begun, changes or refunds may not be possible.

A: Yes — optional gift packaging, personalized notes, and assembly are available. For custom projects, these details are part of your quote so you have full visibility into costs.

A: Currently, we ship within Canada and to select international destinations (e.g. U.S.). Customs, duties, and shipping charges for international orders are the responsibility of the recipient. If you have a destination in mind, let us know — we’re happy to check feasibility.

A: Please inspect your delivery upon receipt. If anything arrives damaged or missing, contact us with photos within 48 hours. We’ll review and arrange a replacement or refund for the affected items.

A: All gift orders are final sale and non-refundable.

We take great care to ensure that your gift arrives exactly how it leaves us. Unfortunately, we can’t ensure what happens to the gift after it leaves our hands. If your gift arrives damaged, please let us know within a week of the gift being delivered so that we can process a claim with our shipping partner.

A:

• Ready-to-Ship: Pre-curated gift sets you can order immediately.

• Semi-Custom / Branded: We take an existing curated gift and replace branding elements (logo, card, packaging) for your brand.

• Fully Custom: A ground-up design tailored to your event or vision — you choose the items, branding, and overall look.

A: It begins with a brief inquiry: you tell us your event, timeline, target number of gifts, budget range, and vision or mood. From there, we’ll propose concepts, refine with your feedback, and then move to production, assembly, and delivery.

A: Our philosophy is to incorporate branding in thoughtful, tasteful ways (e.g. on the box, a tag, or one item) without overwhelming the gift. Too much branding can make the gift feel like “swag” instead of a thoughtful keepsake.

A: Yes — we can often compress timelines by adjusting design scope, simplifying customization, or using off-the-shelf components. We’ll be transparent about rush fees and what is feasible under your timeline.

A: Absolutely. We can organize logistics with your hotel or venue, deliver gifts in advance, or arrange them for check-in distribution or room placement. We’ll coordinate with your event team to ensure smooth delivery.

A: Most couples choose one gift per couple (with single guests receiving one). But if you’d rather each guest have their own, we design accordingly — just let us know your preference.

A: A balance is key. We often include a mix of: snacks & beverages, self-care items, a local or meaningful keepsake, a welcome letter or itinerary, and useful extras (e.g. map, water, hangover kit). We’ll help you curate for your style and guest profile.

A: We recommend ordering 5–10% extra to account for late additions or replacements. Unused extras can always be repurposed (vendor gifts, staff gifts, etc.).

A: Placing gifts directly in rooms is a nice touch, but often incurs a fee or complexity. Many clients prefer front desk check-in distribution, which is more reliable and typically free. We’ll work with your hotel or planner to find the easiest method.

A: We’re happy to design alternate versions of a gift for recipients with special dietary needs. Just provide a list in advance, and we’ll swap out or remove problematic items.

A: It depends heavily on the event, contents, packaging, customization, and shipping. As a guideline, small curated gifts might begin around CAN $40–$80; mid-tier custom gifts often fall in the $100–$250 range or more. For high-end or luxury experiences, costs may go well beyond. We’ll work with you to match your vision to your budget.

A: Yes — for custom orders, we typically require a non-refundable deposit (e.g. 30–50%) at design approval, with the balance due before fulfillment begins.

A: Transparency is important to us. All costs — including packaging, assembly, shipping, and branding — will be included in your quote. You’ll know exactly what you’re paying for.

A: Yes — if you’re a retailer, event planner, hotel, or company interested in ongoing gifting or bulk orders, get in touch. We can discuss special pricing, co-branding, and partnership opportunities.

A: Sustainability is a priority. Wherever possible, we use recyclable, compostable, or reusable packaging, source from eco-conscious vendors, and limit waste. Let us know if you want a “green” version, and we’ll design with those parameters.

A: You’re always welcome to reach out! Email us at info@gftd.ca or use the contact form on the site. We strive to respond within one business day.