At GFTD, we take pride in curating and wrapping each gift with care, ensuring every package arrives in perfect condition.

 

**SATISFACTION GUARANTEED**  

If you’re not completely satisfied with your purchase, you can return it within 30 days by contacting us at support@gftd.ca. Items must be returned in their original packaging and in a resalable condition. 

 

**RETURN PROCESS**  

– For Canadian residents: We will initiate a Return Goods Authorization (RGA) and provide a prepaid shipping label.

– For US orders: The return shipping cost will be deducted from your refund.

– For international orders: Unfortunately, we do not offer returns or exchanges at this time.

 

Refunds will be processed to your original payment method and may take up to 3 weeks to appear on your statement.

 

**NON-RETURNABLE ITEMS**  

– Curated gifts, gift sets, personalized gifts, and custom gift programs

– Items marked as “Final Sale”

 

**DAMAGED IN TRANSIT**  

If your gift arrives damaged, please contact us immediately via phone or text at 416.722.7486 or email [info@gftd.ca](mailto:info@gftd.ca). We’ll assist you promptly to resolve the issue.

 

**ORDER CANCELLATION POLICY**  

Orders can be canceled up until they leave our facility. Cancellations are subject to a 15% restocking fee.